Worse than that, even, is the fact that one has to upgrade when one wants to communicate by chat, which is the opposite direction I'm moving towards. The forums and FAQs haven't worked and all mail replies to Evernote go to a no reply address.
I have tried to make everything clear to Evernote but need to speak to a person who can help me disentangle this mess. Unfortunately, I was billed for a year's subscription after I told Evernote that I wanted to change to a FREE account, but they charged me for the year, even though I have seen many screen saying "you are here" indicating FREE Evernote account, but it seems likely that what happened when I simply tried to change the e-mail address, and nothing else, a new account was created while my old Personal account continued active in the background (and on the web - on local PC I saw the new set up with no notes or notebooks), and I guess that is why they charged me yesterday.
Sounds like you might have created a new one with the additional download. Ensure you login with your active username and password.
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